Feedback

05/21/2011

I am a veteran broadcast news reporter who has recently launched a media production company. The products and service provided by Steve Kaeser are unsurpassed. The lighting kit that I purchased has enhanced the quality of my HD productions. I am also impressed by the top-notch customer service and expedited delivery of my orders. Jayna Davis, Oklahoma City

11/9/2010

My goodness, this seller is incredible. The lights I purchased had small issue, and they immediately took care of it. I did not think this kind of service still existed. Will definitely be buying again and again, we are in such good hands with this seller WOW!!!!. A+++++++++++++++

10/01/2010

Just a note to say that everything I ordered has arrived. The delivery was super quick and everything I ordered was as described. I have ordered twice from you and I intend to make you my first stop if I need anything else. Thank you for your quick shippment!

09.29.2010

My order arrived earlier than expected in a well packaged box. The photo tent studio looks better than I expected and my pictures now look very professional. The tent is a bit hard to fold back- I'm still figuring it out.

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09-15-10

My order arrived the next day! Incredibly fast shipping, and well packaged. I would highly recommend this company and their products to my friends! In fact, I'm going to buy another one of these to give for a Christmas gift.

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9.5.2010

One of the best sellers out there. One of the strobes came broken so I called the seller for help. They were very polite on the phone and after few normal questions regarding the problem they sent a replacement strobe the very same day with prepay return slip for the broken one. New, working strobe came few days later. Awesome Seller! I would do business with them again and again.

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8.24.2010

Awesome. Brought my photos to a professional level in no time. Lights are bright, tent fabric is high quality, and lamps can be set to just about any position required.

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08.11.2010

These guys are awesome! Their products are great! Not cheaply put together. They really do what they and sell what they describe. I highly, highly recommend Steve Kaeser Lighting and BackDrops for all photographers and aspiring ones.

07/22/2010

The light bags that I purchased were far more sturdier than I thought. These are very tough bags and I am sure that I will get years of uninterrupted use with these - not mention the protection that my light stands will get.
Thanks for having good products at a reasonable price.

Mel F. Reyes

7/6/10

Greetings,

Our company recently ordered two sets of fuses from your business and we just wanted to say thank you for the quick and generous response. Our package was well-wrapped and very protected. It also included a Thank-You card from your organization, which is rare to come across in today's microwave society. So, on behalf of our company, and other small businesses around the world, thank you for your commitment to excellence and quality customer care. Best of luck to you in all of your future endeavors and whenever in need, we will definitely be purchasing products from you again. Have a blessed week!

Cheers,

Kevin Heraldo & Randy West
Monarch Productions
www.themonarchproductions.com
monarchproductions@gmail.com

1/10
In this day and age it is a comfort to know there is a business who really cares about their customers and this is one of them. Excellent service, excellent shipping with items packaged with care. I will buy from them again and will recommend to everyone. Thank You!

-R. Newman

12/09
Quick Shipping! Good Quality Merchandise! Good Value! WOW!

-A. Prochazka

11/09
I ordered a small lighting kit that included a light tent with 2 lights and stands. It works great, the item arrived in new condition, and it arrived earlier than the delivery estimate. It was a pleasure purchasing from Steve Kaeser & I am very satisfied. Thank you!

-Amy S.

11/09
The Photo Tent works great. After a lot of research, this package was the best value. Strong lights on 6' tripods. I use this to take photos of products to be sold on eBay... This product is highly recommended.

-Michael W.

10/09
Great Seller! Needed replacement, they sent with NO hassle! Will order from again!!!

-Demarcus D.

09/09
Received the replacement part yesterday and all I can say is that was the best customer service and product support I have ever experienced! My friend highly recommended you guys and to be honest, I was hesitant in the beginning. Was I wrong! Rest assured that I will spread the good experience. And of course, I will purchase more stuff from you guys. Really appreciated the quick response and speaking with someone who is extremely nice and courteous. More power!

-Ferdinand

09/09
I am just starting into portrait photography as a hobby. This is the second time I have ordered from here and have appreciated the promptness and quality of the products. I have gone to other sites but always end back at this one. Thanks for your service.

-D. Fulda

08/09
You guys are absolutely awesome!

All of my lighting has come from you and it has all worked brilliantly. Not only did it arrive in great condition, it shipped very, very quickly. I've heard some horror stories about other companies and I always refer people to you.

Keep up the good work!

Duane Smith
DCSmith Photography

www.dcsmith.zenfolio.com
DCSmith Photography

May 11, 2009

I just wanted to add to the positive feedback. My experience with ordering from your company was excellent.....the availability products, affordable price without compromising quality, fast response from customer service and expedient delivery. I would recommend you to friends and I would definitely order from you in the future. Thank you!

15, Jan 2009

Excellent experience. I will not hesitate to by from Steve Kaeser again. Thank You!!!

18, NOV 2008
I recently received your portable photo studio which I got as a gift for my wife. She has an internet store and thought this might help her product sell better. She used it the day after she got it and was completely thrilled with the results. She even re- shot all the pictures she already had. I was thrilled with the price and how many backdrops came with it. It was far less money and offered more than any of the others I found on the internet. Thanks for an amazing product at a great price, we will definitely do business again and recommend you as often as we can.

Sincerely,
Fred Peritore

01 NOV 2008
Amazingly fast shipping and receipt because I'm local. I'm thrilled with the service and the product I purchased.

Thank you.
Gail Robins,

Josh Klein
JK Photography
Visit us on the web at
www.jkfamilyphotography.com

10 July 2008

To Whom It May Concern,
I am a new customer to Steve Kaeser and thus far I plan on being a long term customer. I have even referred some of my colleagues to this site. The Customer Service I have received has been outstanding thus far. In particular Bettina has been extremely helpful and patient with my inquiries. I have called several times and she has walked me through any areas I was unsure of as well as provided with a wealth of information in the most helpful manner. Customer Service is rare these days; so when I get an opportunity to applaud a company for exemplary Customer Service I like to do so.
Live the Magnificence of You,

Michelle

M.O.You Studios
“Illuminating the Brilliance Within”

12 May 2008
I recently ordered a Cool-Flo kit and a backdrop stand with a few backdrops. I received very valuable information from customer service on how to order and receive my items in the least amount of time. They also provided me with the information that I would need to make my decision when choosing this new gear. When the package arrived and I started unpacking I was blown away by the quality of the items sent and how much "bang" I was able to get for my "buck"! At one point I got stuck while putting together a softbox. Figuring it out was as easy as getting on their website and watching a quick, informative video. Here's where I was really impressed though; One of the lights was missing it's mount that should have been installed at the factory. My shoot was the next day and I needed a way to mount that light for things to go well! So I anxiously called the folks at Steve Kaeser, and not only were they helpful, but the they were friendly and understanding of the situation. They were able to quickly find a solution that allowed me to have a successful shoot the next afternoon with my new light mounted on it's stand! Customer service like this is becoming a rarity in this day and age! I seriously think that Steve Kaeser and his crew should look into giving customer service seminars on the side!!! They exemplify the best in service and quality and I look forward to working with them in the future. Thanks for a rare and wonderful buying experience!

Mr. Justin

08 May 2008
Wow, you guys are great! I really appreciate the fast turnaround time on my order. I'm glad I found your website today. Honestly, I normally order from B&H photo, but they didn't have an economical boom stand / softbox / monolight kit that was in my price range. I then Googled some search terms related to boom stands, and your website came up. The one I ordered from you guys is, by far, the best deal I've seen on that type of kit. I then saw the type backdrop support stand I had been searching for (economically priced, sturdy construciton, super wide and tall, carrying bag), so I was really glad to have found your website at that point! The lady on the phone was super nice and knowledgable when I asked a few questions about the MX-160 monolight.

Thanks again,

Vernon

Posh Foto

24 Apr 2008
Hi there,
I just received the backdrop that I had ordered only a few days ago. Thank you so much for sending it out so quick. You were wonderful to work with, thank you again! I have some of my work on my website at Mae Wright Photography and also on Mae Wright Photography.

15 Apr 2008

"...Your service was lightning fast AND courteous, that's a pretty good combo! Parcel Post proved inexpensive and competetive as we received our package in only a few working days. Awesome."

"...You can bet we will be keeping Steve Kaeser in our list of vendors for future investments!"

14 Apr 2008

I just received my new light stand from you only 2 days after ordering it. I already own your CL-3000 kit (which I love) and am very impressed with your quality, prices, and customer service. The thank you note you include with all your orders is also a nice touch that sets you apart. I will be demonstrating my new lighting kit next weekend to my localvideographers' group and hope I can send more business your way.

Thanks again.

Gary Burlingame

24 Mar 2008

I found this gentleman and his business on Ebay, could not believe the pricing on lights and backgrounds. I looked around to try and beat the deals he had on packaging and setups........don't waste your time, there are none. I bought a 920 ws light system from him, bid on 2 shoot thru umbrellas, and 2 more backgrounds. These transactions have been smooth as can be. Very professional and attentive to my every concern. The lights and all the extras, stands, softboxes, everything is better thanI expected. All the non electronic equipment is better than what I used to have. I was a photog for 12 years in business for myself with 2 completestudio setups, 8 cameras all the way from 35mm to a 4x5 view camera, so Ihave shot them all. I had 'professional' equipment back then and actuallythese would have served the same purpose at a much reduced cost. Again this guys deals are hard to beat. I find Steve to be very very professional in his handling of concerns. I say concerns because problems don't exist long as he fixes them right away. A rare find, but a very welcome one indeed. When I did photography for a living it was just that, now I am going to havesome fun with it, and Steve's products and services are going to be awesomethis time. If you either are like me, in it for some fun, or a seriousportrait, product, studio photog, give this guy a chance, it was well worth it for me. Whether thru the store or Ebay, I highly recommend this place and Steve!

Danny Drane

24 Jan 2008

Dear Steve Kaeser & Company,

I normally don’t spend a lot of time with feedback about a product or products, but this is one of those times I have to make an exception. If anybody asks me for a good place to go for photo equipment, I’ll send ‘em straight to you. I’ve recently purchased a background stand, pair of light stands, a softbox, a BY-160 flash, and a pair of your umbrella-softboxes. Dollar-for-dollar, I’d put this gear up against anything on the market that I’ve seen anywhere. I’m still a bit green when it comes to photography, but I don’t need much photo experience to realize the good value for the money I spend. If I need or want anything in the way of photo gear in the future, I’ll seek you first. Best value for the buck and you didn’t rape me with shipping charges. Thanks again.

Richard Fox

22 Jan 2008

You guys are doing great...www.innerlight-productions.com

Robert Hill

Owner

08 Jan 2008

I received the two light stand bags last night, much faster than I expected. These very economical bags are excellent and exactly what I need. I have three rather beefy stands that are a tight fit but they make it OK without putting any strain on the zipper, and three smaller stands that go into the second bag along with a roll of gels.

Thanks for carrying good products at fair prices and for the quick turnaround time. I'm sure I'll be back.

10 Dec 2007

I just purchased and received the D180 Complete Christmas Strobe/Flash Kit and what a great package. Package came as displayed on the website and has infinite possibilities on the combinations of lighting effects. I would highly recommend this kit to any starting out professional or a serious amateur.

Steven N. Johnson Photography
SN Johnson Photography

27 Nov 2007

Hello Steve,

I recently purchased your BY-160 kit. I received it today and set everything up and I'm very pleased. your shipping was very fast and your kindness and customer service in helping me was more than words can say. You definitely stand by your goal.... to provide great customer service. Thank you for your time and help.

Sonia Bello